| Time | Titel | Location | Speaker |
|---|
| 10:00-13:15 | Registration of Delegates | Foyer Park Inn Hotel | |
| - | | | |
| - | GAMING IN HOLLAND - for DUTCH operators only | | |
| 10:00-13:00 | Gaming In Holland - mini conference for Dutch Operators | Conference Hall | |
| 10:00-10:15 | Opening Words | Conference Hall | Petra de Ruiter, CEO, Holland Casino |
| 10:15-10:40 | Keynote: A regulatory perspective on the Dutch land-based gambling market | Conference Hall | René Jansen, Chair, Netherlands Gambling Authority |
| 10:40-11:05 | The Dutch arcade market as seen from abroad | Conference Hall | Jason Frost (President, EUROMAT) |
| 11:05-11:30 | The Dutch perspective: Opportunities & concerns | Conference Hall | Henry Meijdam (Chair VAN Kansspelen) |
| 11:30-12:00 | COFFEE BREAK | | |
| 12:00-12:20 | An end to the last land-based monopolies? | Conference Hall | Dr. Alan Littler, Gambling Lawyer, Kalff Katz & Franssen |
| 12:20-12:40 | Technical Innovation within a restricted Market | Conference Hall | Einar Waegemaekers, Managing Partner, REAC |
| 12:40-13:00 | Opportunities & business strategy in the Dutch arcade market | Conference Hall | Eric Olders, CEO, JVH gaming & entertainment group; Frank op de Woerd, Editor-in-Chief, CasinoNieuws |
| - | | | |
| 12:00-13:30 | WOMEN IN GAMING LUNCH | Holland Casino Amsterdam West | |
| 12:45-13:45 | Buffet Lunch | Park Inn Buffet Restaurant | |
| - | | | |
| - | CASINO OPERATIONS SUMMIT - The Amsterdam Edition; "THINK DIFFERENT" | | |
| 13:45-18:00 | THEME DAY 1 - VOLATILITY | | |
| 13:45-14:00 | COS 2024 Opening Remarks | Conference Hall | Erwin van Lambaart - Chairman of the European Casino Association |
| 14:00-14:45 | Shuffling the cards - navigating technology and social trends that will impact casino operations. | Conference Hall | Aric Dromi - Futurologist |
| 14:45-15:30 | A Decade of Data: Ten Years of Insights from Gaming’s Scientific Frontier | Conference Hall | Nick Hogan - CEO reelMetrics |
| 15:30-16:00 | COFFEE BREAK | | |
| 16:00-16:45 | Standard Deviation and Volatilty; the Math behind the Game | Conference Hall | Medwyn Roberts, Charlotte Webb and Stella Apostolopouloulla |
| 16:45-17:00 | The Art of BBQ...... just teasing! | Conference Hall | Remy Engelbarts |
| 17:00-18:00 | How do players experience volatility | Conference Hall | Anthony Lucas- Professor UNLV |
| - | | | |
| 14:30-18:30 | ECA Board Meeting | Meeting room | Invited Members only |
| - | | | |
| 19:00-21:00 | Food-truck festival or BBQ | Outside Park Inn Hotel | |
| Time | Titel | Location | Speaker |
|---|
| 10:00-18:00 | THEME DAY 2 - THINK DIFFERENT IN TECHNOLOGY | | |
| 10:00-10:30 | Think different to survive! | Conference Hall | Petra de Ruiter - CEO Holland Casino |
| 10:30-11:00 | Think Different and Be Proud! | Conference Hall | Simon Thomas - CEO Hippodrome Casino |
| 11:00-11:30 | Europe's worst case scenario - the UK regulatory landscape | Conference Hall | Paul Sculpher |
| 11:30-12:00 | COFFEE BREAK | | |
| 12:00-12:30 | On-line products that will excite Land-Based Casinos! | Conference Hall | John Purcell - CEO DigiWheel |
| 12:30-13:00 | Think different in rewarding your Land-Based VIP Players; a case-study | Conference Hall | Nick Weaver |
| 13:00-13:30 | Data-Driven Decisions: Shaping the Future of Casino Operations | Conference hall | Maulin Gandhi |
| 13:30-14:30 | LUNCH BREAK | Park Inn Hotel Buffet Restaurant | |
| 14:30-15:00 | Using Data to Do More with Less: Streamlining for Success in Land-Based Casinos | Conference Hall | PANEL discussion Moderated by Maulin Gandhi. PANELISTS Marcel Tobler, Mark Malia and Elizabete Podinska |
| 15:00-15:30 | Lessons from Sweden | Conference Hall | Yared Gabretensaye |
| 15:30-16:15 | Broader challenges for landbased casinos ahead | Conference Hall | PANEL discussion moderated by Per Jaldung. Panelists Simon Thomas, Ian Gosling, Delphine Lootens & Yared Gabretensaye |
| 16:15-16:45 | COFFEE BREAK | | |
| 16:45-17:15 | The future of Land-based Casino Payment Solutions | Conference Hall | PANEL discussion Moderated by Tim Kennedy. PANELISTS Kai Buenger, Aristidis Tsikouras and Dimitrios Ntounis |
| 17:15-18:00 | Future CMS functionality for Multi-Channel Operators; what will be required and what would be the icing on the cake? | Conference Hall | PANEL discussion moderated by Lucien Wijsman. PANELISTS Andrej Sluga, Andreas Duller, Fivos Polymniou and Tim Klok |
| - | | | |
| 19:00-23:00 | Evening program in Town | Holland Casino Amsterdam City Centre | |
| Time | Titel | Location | Speaker |
|---|
| 10:00-16:00 | THEME DAY 3 - Land Based Casinos and SUSTAINABILITY / ESG | Sponsored by IGT | |
| 10:00-10:30 | Sustainabilty through the eyes of the suppliers | Conference Hall | Stefania Colombo - Director, Global Sustainability at IGT |
| 10:30-11:15 | Think different; think sustainable! | Conference Hall | Helena Evert - Group Director of ESG and Sustainability Olympic Entertainment Group |
| 11:15-11:45 | COFFEE BREAK | | |
| 11:45-12:15 | Building sustainable Casinos; Holland Casino, a case study | Conference Hall | Pieter Boers - Vice President Gaming & Services Holland Casino |
| 12:15-13:00 | Retaining Staff in a Competitive Environment | Conference Hall | Irina Ruf - Managing Director Merkur Casino & Ivana Blečić - Human Resource Director Merkur Gaming |
| 13:00-14:15 | LUNCH BREAK | | |
| 14:15-15:00 | Casino4green, an Operator’s story about the project of the environmental sustainability with cost efficiency strategy | Conference Hall | Andrea Camponovo, COO, Casino Lugano |
| 15:00-15:45 | PANEL DISCUSSION: Think different on Responsible Gambling, my lucky numbers! | Conference Hall | PANEL discussion Moderated by Pieter Remmers. PANELISTS Jan Kowala, Arie Dijkstra and Gemma Boore |
| 15:45-16:00 | COS 2024 closing remarks | Conference Hall | |
| - | | | |
| 16:30-17:30 | Closing Reception | Park Inn Hotel | |
