Casino Operations Summit

COS 2024 – Amsterdam

April 23, 24 and 25, 2024

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COS 2024 – the Amsterdam edition! Included Gaming in Holland Mini Conference on day 1.


In the Park Inn Hotel, next door to the beautiful Holland Casino Amsterdam West, the 2024 edition of COS promised to be the biggest event and it did not disappoint! Indeed, it was the biggest Summit that took place so far.
More delegates, more speakers, and delegates from more countries than ever before.


Thanks to Holland Casino, Sponsors, Speakers and Delegates for making the 2024 edition a great succes!


Looking forward to Baden (Austria) for the 2025 edition.

Lucien & Friends



22 April 2024

19:30-21:00Opening ReceptionHolland Casino Amsterdam West

23 April 2024

10:00-13:15Registration of DelegatesFoyer Park Inn Hotel
-GAMING IN HOLLAND - for DUTCH operators only
10:00-13:00Gaming In Holland - mini conference for Dutch OperatorsConference Hall
10:00-10:15Opening WordsConference HallPetra de Ruiter, CEO, Holland Casino
10:15-10:40Keynote: A regulatory perspective on the Dutch land-based gambling marketConference HallRené Jansen, Chair, Netherlands Gambling Authority
10:40-11:05The Dutch arcade market as seen from abroadConference HallJason Frost (President, EUROMAT)
11:05-11:30The Dutch perspective: Opportunities & concernsConference HallHenry Meijdam (Chair VAN Kansspelen)
11:30-12:00COFFEE BREAK
12:00-12:20An end to the last land-based monopolies?Conference HallDr. Alan Littler, Gambling Lawyer, Kalff Katz & Franssen
12:20-12:40Technical Innovation within a restricted MarketConference HallEinar Waegemaekers, Managing Partner, REAC
12:40-13:00Opportunities & business strategy in the Dutch arcade marketConference HallEric Olders, CEO, JVH gaming & entertainment group; Frank op de Woerd, Editor-in-Chief, CasinoNieuws
12:00-13:30WOMEN IN GAMING LUNCHHolland Casino Amsterdam West
12:45-13:45Buffet LunchPark Inn Buffet Restaurant
13:45-14:00COS 2024 Opening RemarksConference HallErwin van Lambaart - Chairman of the European Casino Association
14:00-14:45Shuffling the cards - navigating technology and social trends that will impact casino operations.Conference HallAric Dromi - Futurologist
14:45-15:30A Decade of Data: Ten Years of Insights from Gaming’s Scientific FrontierConference HallNick Hogan - CEO reelMetrics
15:30-16:00COFFEE BREAK
16:00-16:45Standard Deviation and Volatilty; the Math behind the GameConference HallMedwyn Roberts, Charlotte Webb and Stella Apostolopouloulla
16:45-17:00The Art of BBQ...... just teasing!Conference HallRemy Engelbarts
17:00-18:00How do players experience volatilityConference HallAnthony Lucas- Professor UNLV
14:30-18:30ECA Board MeetingMeeting roomInvited Members only
19:00-21:00Food-truck festival or BBQOutside Park Inn Hotel

24 April 2024

10:00-10:30Think different to survive!Conference HallPetra de Ruiter - CEO Holland Casino
10:30-11:00Think Different and Be Proud!Conference HallSimon Thomas - CEO Hippodrome Casino
11:00-11:30Europe's worst case scenario - the UK regulatory landscapeConference HallPaul Sculpher
11:30-12:00COFFEE BREAK
12:00-12:30On-line products that will excite Land-Based Casinos!Conference HallJohn Purcell - CEO DigiWheel
12:30-13:00Think different in rewarding your Land-Based VIP Players; a case-studyConference HallNick Weaver
13:00-13:30Data-Driven Decisions: Shaping the Future of Casino OperationsConference hallMaulin Gandhi
13:30-14:30LUNCH BREAKPark Inn Hotel Buffet Restaurant
14:30-15:00Using Data to Do More with Less: Streamlining for Success in Land-Based CasinosConference HallPANEL discussion Moderated by Maulin Gandhi. PANELISTS Marcel Tobler, Mark Malia and Elizabete Podinska
15:00-15:30Lessons from SwedenConference HallYared Gabretensaye
15:30-16:15Broader challenges for landbased casinos aheadConference HallPANEL discussion moderated by Per Jaldung. Panelists Simon Thomas, Ian Gosling, Delphine Lootens & Yared Gabretensaye
16:15-16:45COFFEE BREAK
16:45-17:15The future of Land-based Casino Payment SolutionsConference HallPANEL discussion Moderated by Tim Kennedy. PANELISTS Kai Buenger, Aristidis Tsikouras and Dimitrios Ntounis
17:15-18:00Future CMS functionality for Multi-Channel Operators; what will be required and what would be the icing on the cake?Conference HallPANEL discussion moderated by Lucien Wijsman. PANELISTS Andrej Sluga, Andreas Duller, Fivos Polymniou and Tim Klok
19:00-23:00Evening program in TownHolland Casino Amsterdam City Centre

25 April 2024

10:00-16:00THEME DAY 3 - Land Based Casinos and SUSTAINABILITY / ESGSponsored by IGT
10:00-10:30Sustainabilty through the eyes of the suppliersConference HallStefania Colombo - Director, Global Sustainability at IGT
10:30-11:15Think different; think sustainable!Conference HallHelena Evert - Group Director of ESG and Sustainability Olympic Entertainment Group
11:15-11:45COFFEE BREAK
11:45-12:15Building sustainable Casinos; Holland Casino, a case studyConference HallPieter Boers - Vice President Gaming & Services Holland Casino
12:15-13:00Retaining Staff in a Competitive EnvironmentConference HallIrina Ruf - Managing Director Merkur Casino & Ivana Blečić - Human Resource Director Merkur Gaming
13:00-14:15LUNCH BREAK
14:15-15:00Casino4green, an Operator’s story about the project of the environmental sustainability with cost efficiency strategyConference HallAndrea Camponovo, COO, Casino Lugano
15:00-15:45PANEL DISCUSSION: Think different on Responsible Gambling, my lucky numbers!Conference HallPANEL discussion Moderated by Pieter Remmers. PANELISTS Jan Kowala, Arie Dijkstra and Gemma Boore
15:45-16:00COS 2024 closing remarksConference Hall
16:30-17:30Closing ReceptionPark Inn Hotel

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