Casino Operations Summit

COS 2024 – Amsterdam

April 23, 24 and 25, 2024

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COS 2024 – the Amsterdam edition!


In the Park Inn Hotel, next door to the beautiful Holland Casino Amsterdam West, the next edition of COS promises to be the biggest Summit that took place so far.
Amsterdam is very easy to reach by car or public transport, the hotel has sufficient parking and Schiphol Airport connects direct to the train station opposite the hotel.
Supported by the European Casino Association, a broad line-up of speakers and evening programs that will be memorable; COS 2024 is going to be an edition that can’t be missed.

There are enough reasons to visit Amsterdam in April; the beautiful Holland Casinos, the spring weather, de largest flower Parc in the world (de Keukenhof) nearby; but a very special reason to visit Amsterdam at the end of April is King’s Day, the single biggest open-air street party of the year taking place on the night of April 26 and day of April 27. Take the opportunity to make your 2024 COS visit even more unforgettable by booking one or two extra nights in vibrant Amsterdam!

Make sure to use the Booking link / Promotional code from Park Inn by Radisson Hotel when booking a room. The code is ‘ CASINO ‘. Use CHROME as a browser, as EDGE seams to have issues.

Lucien & Friends


Park Inn by Radisson Amsterdam City West ----- Booking code CASINO (use Chrome)

La Guardiaweg 59

1043 DE


the Netherlands



22 April 2024

19:30-21:00Opening ReceptionHolland Casino Amsterdam West

23 April 2024

10:00-13:15Registration of DelegatesFoyer Park Inn Hotel
-GAMING IN HOLLAND - for DUTCH operators only
10:00-13:00Gaming In Holland - mini conference for Dutch OperatorsConference Hall
10:00-10:15Opening WordsConference HallPetra de Ruiter (Holland Casino)
10:15-10:45KEYNOTE SPEECHConference HallRene Jansen (Netherlands Gaming Authority)
10:45-11:15Where does The Netherlands stand with Slot Machines in Arcades - perspectives from neighbouring countries.Conference HallJason Frost (EUROMAT)
11:15-11:45Focus on The Netherlands - what's the outlook; positive or negative?Conference HallPanel Discussion
11:45-12:00COFFEE BREAK
12:00-12:20VAN perspectivesConference Hall
12:20-12:40System Functionalities for Dutch Arcade Operators. What's new and whart's coming.Conference HallINTERVIEWS with Einar Waegemaekers (REAC)
12:40-13:00Dutch Gaming Legal LandscapeConference Hall
12:00-13:30WOMEN IN GAMING LUNCHHolland Casino Amsterdam West
12:45-13:45Buffet LunchPark Inn Buffet Restaurant
13:45-14:00COS 2024 Opening RemarksConference HallLucien Wijsman
14:00-14:30Think Different to SurviveConference HallPetra de Ruiter - CEO Holland Casino
14:30-15:15Standard Deviation and Volatilty; the Math behind the GameConference HallGLi
15:15-16:00A Decade of Data: Ten Years of Insights from Gaming’s Scientific FrontierConference HallNick Hogan - CEO reelMetrics
16:00-16:30COFFEE BREAK
16:30-17:15Communicating VolatilyConference HallLucien Wijsman & Arjan Korstjens
17:15-18:00Think Different as a MindsetConference HallAnthony Lucas- Professor UNLV
14:30-18:30ECA Board MeetingMeeting roomInvited Members only
19:00-21:00Food-truck festival or BBQOutside Park Inn Hotel

24 April 2024

10:00-10:45Shuffling the cards - navigating technology and social trends that will impact casino operations.Conference HallAric Dromi - Futurologist
10:45-11:30Think Different and Be Proud!Conference HallSimon Thomas - CEO Hippodrome Casino
11:30-12:00COFFEE BREAK
12:00-12:30On-line technologies that will excite Land-Based Casinos!Conference HallJohn Purcell - CEO DigiWheel
12:30-13:00Think different in rewarding your Land-Based VIP Players; a case-studyConference HallNick Weaver
13:00-13:30Data-Driven Decisions: Shaping the Future of Casino OperationsConference hallMaulin Gandhi
13:30-14:45LUNCH BREAKPark Inn Hotel Buffet Restaurant
14:45-15:30Internet-Casino Game Features in Land-Based Casino GamesConference Hallspeaker to be announced
15:30-16:00The latest AI insights for Land-based CasinosConference HallHarmen Brenninkmeijer
16:00-16:30Using Data to Do More with Less: Streamlining for Success in Land-Based CasinosConference HallPANEL discussion Moderated by Maulin Gandhi
16:30-17:00COFFEE BREAK
17:00-17:30The future of Land-based Casino Payment SolutionsConference HallPANEL discussion
17:30-18:00The future of Land-based Casino Management SystemsConference HallPANEL discussion
19:00-23:00Evening program in TownHolland Casino Amsterdam City Centre

25 April 2024

10:00-16:00THEME DAY 3 - Land Based Casinos and SUSTAINABILITY / ESGSponsored by IGT
10:00-10:30Sustainabilty through the eyes of the suppliersConference Hall
10:30-11:15Think different; think sustainable!Conference HallHelena Evert - Group Director of ESG and Sustainability Olympic Entertainment Group
11:15-11:45COFFEE BREAK
11:45-12:15Building sustainable Casinos; Holland Casino, a case studyConference HallPieter Boers - Vice President Gaming & Services Holland Casino
12:15-13:00Retaining Staff in a Competitive EnvironmentConference HallIrina Ruf - Managing Director Merkur Casino & Ivana Blečić - Human Resource Director Merkur Gaming
13:00-14:15LUNCH BREAK
14:15-14:45Lowering the environmental impact of land-based CasinosConference HallAleksey Belinskiy
14:45-15:15Casino4green, an Operator’s story about the project of the environmental sustainability with cost efficiency strategyConference HallYuliya Castelli Goncharuk - Finance and Compliance Manager Casino Lugano
15:15-16:00PANEL DISCUSSION: Think different on Responsible Gambling, my seven wishes!Conference HallVarious panelists, moderated by Pieter Remmers
16:00-16:15COS 2024 closing remarksConference Hall
16:30-17:30Closing ReceptionPark Inn Hotel


Platinum sponsors

Gold sponsors

Bronze sponsors

Media sponsors




Don’t wait! The price for delegate passes will increase as the seating availability gets less

Delegate passes 1 to 100 500 euro each FULL
Delegate passes 101 to 175 625 euro each CURRENT RATE
Delegate passes 176 to 250 750 euro each
Delegate passes 251 to 300 900 euro each

The booking link for the Park Inn by Radisson Hotel is ‘CASINO