| Time | Titel | Speaker |
|---|
| 10:00-13:15 | Registration of Delegates
| |
| - | | |
| - | GAMING IN HOLLAND – for DUTCH operators only
| |
| 10:00-13:00 | Gaming In Holland – mini conference for Dutch Operators
| |
| 10:00-10:15 | Opening Words
| Petra de Ruiter, CEO, Holland Casino |
| 10:15-10:40 | Keynote: A regulatory perspective on the Dutch land-based gambling market
| René Jansen, Chair, Netherlands Gambling Authority |
| 10:40-11:05 | The Dutch arcade market as seen from abroad
| Jason Frost (President, EUROMAT) |
| 11:05-11:30 | The Dutch perspective: Opportunities & concerns
| Henry Meijdam (Chair VAN Kansspelen) |
| 11:30-12:00 | COFFEE BREAK
| |
| 12:00-12:20 | An end to the last land-based monopolies?
| Dr. Alan Littler, Gambling Lawyer, Kalff Katz & Franssen |
| 12:20-12:40 | Technical Innovation within a restricted Market
| Einar Waegemaekers, Managing Partner, REAC |
| 12:40-13:00 | Opportunities & business strategy in the Dutch arcade market
| Eric Olders, CEO, JVH gaming & entertainment group; Frank op de Woerd, Editor-in-Chief, CasinoNieuws |
| - | | |
| 12:00-13:30 | WOMEN IN GAMING LUNCH
| |
| 12:45-13:45 | Buffet Lunch
| |
| - | | |
| - | CASINO OPERATIONS SUMMIT – The Amsterdam Edition; “THINK DIFFERENT”
| |
| 13:45-18:00 | THEME DAY 1 – VOLATILITY
| |
| 13:45-14:00 | COS 2024 Opening Remarks
| Erwin van Lambaart - Chairman of the European Casino Association |
| 14:00-14:45 | Shuffling the cards – navigating technology and social trends that will impact casino operations.
| Aric Dromi - Futurologist |
| 14:45-15:30 | A Decade of Data: Ten Years of Insights from Gaming’s Scientific Frontier
| Nick Hogan - CEO reelMetrics |
| 15:30-16:00 | COFFEE BREAK
| |
| 16:00-16:45 | Standard Deviation and Volatilty; the Math behind the Game
| Medwyn Roberts, Charlotte Webb and Stella Apostolopouloulla |
| 16:45-17:00 | The Art of BBQ…… just teasing!
| Remy Engelbarts |
| 17:00-18:00 | How do players experience volatility
| Anthony Lucas- Professor UNLV |
| - | | |
| 14:30-18:30 | ECA Board Meeting
| Invited Members only |
| - | | |
| 19:00-21:00 | Food-truck festival or BBQ
| |
| Time | Titel | Speaker |
|---|
| 10:00-18:00 | THEME DAY 2 – THINK DIFFERENT IN TECHNOLOGY
| |
| 10:00-10:30 | Think different to survive!
| Petra de Ruiter - CEO Holland Casino |
| 10:30-11:00 | Think Different and Be Proud!
| Simon Thomas - CEO Hippodrome Casino |
| 11:00-11:30 | Europe’s worst case scenario – the UK regulatory landscape
| Paul Sculpher |
| 11:30-12:00 | COFFEE BREAK
| |
| 12:00-12:30 | On-line products that will excite Land-Based Casinos!
| John Purcell - CEO DigiWheel |
| 12:30-13:00 | Think different in rewarding your Land-Based VIP Players; a case-study
| Nick Weaver |
| 13:00-13:30 | Data-Driven Decisions: Shaping the Future of Casino Operations
| Maulin Gandhi |
| 13:30-14:30 | LUNCH BREAK
| |
| 14:30-15:00 | Using Data to Do More with Less: Streamlining for Success in Land-Based Casinos
| PANEL discussion Moderated by Maulin Gandhi. PANELISTS Marcel Tobler, Mark Malia and Elizabete Podinska |
| 15:00-15:30 | Lessons from Sweden
| Yared Gabretensaye |
| 15:30-16:15 | Broader challenges for landbased casinos ahead
| PANEL discussion moderated by Per Jaldung. Panelists Simon Thomas, Ian Gosling, Delphine Lootens & Yared Gabretensaye |
| 16:15-16:45 | COFFEE BREAK
| |
| 16:45-17:15 | The future of Land-based Casino Payment Solutions
| PANEL discussion Moderated by Tim Kennedy. PANELISTS Kai Buenger, Aristidis Tsikouras and Dimitrios Ntounis |
| 17:15-18:00 | Future CMS functionality for Multi-Channel Operators; what will be required and what would be the icing on the cake?
| PANEL discussion moderated by Lucien Wijsman. PANELISTS Andrej Sluga, Andreas Duller, Fivos Polymniou and Tim Klok |
| - | | |
| 19:00-23:00 | Evening program in Town
| |
| Time | Titel | Speaker |
|---|
| 10:00-16:00 | THEME DAY 3 – Land Based Casinos and SUSTAINABILITY / ESG
| |
| 10:00-10:30 | Sustainabilty through the eyes of the suppliers
| Stefania Colombo - Director, Global Sustainability at IGT |
| 10:30-11:15 | Think different; think sustainable!
| Helena Evert - Group Director of ESG and Sustainability Olympic Entertainment Group |
| 11:15-11:45 | COFFEE BREAK
| |
| 11:45-12:15 | Building sustainable Casinos; Holland Casino, a case study
| Pieter Boers - Vice President Gaming & Services Holland Casino |
| 12:15-13:00 | Retaining Staff in a Competitive Environment
| Irina Ruf - Managing Director Merkur Casino & Ivana Blečić - Human Resource Director Merkur Gaming |
| 13:00-14:15 | LUNCH BREAK
| |
| 14:15-15:00 | Casino4green, an Operator’s story about the project of the environmental sustainability with cost efficiency strategy
| Andrea Camponovo, COO, Casino Lugano |
| 15:00-15:45 | PANEL DISCUSSION: Think different on Responsible Gambling, my lucky numbers!
| PANEL discussion Moderated by Pieter Remmers. PANELISTS Jan Kowala, Arie Dijkstra and Gemma Boore |
| 15:45-16:00 | COS 2024 closing remarks
| |
| - | | |
| 16:30-17:30 | Closing Reception
| |
