April 25, 26 and 27, 2023
COS 2023 – the Bucharest edition is history
Compared to the previous edition; Larger number of delegates, more sponsors and a broader line-up of speakers. The event is growing.
Now looking forward to COS 2024 – the Brussels edition.
| Time | Titel | Speaker |
|---|---|---|
| 15:00-19:00 | Registration of delegates | |
| 17:00-21:00 | Opening Reception |
| Time | Titel | Speaker |
|---|---|---|
| 08:00-10:00 | Registration of Delegates | |
| 08:30-09:30 | Women in Gaming breakfast | Sponsored by Citizen |
| 10:00-10:15 | Opening words | Andrei Frimescu |
| 10:15-10:45 | Land-based Customer journey, seen through the eyes of a Mystery Guest | Lucien Wijsman |
| 10:45-11:30 | On-line Customer journey seen through the eyes of a Mystery Guest | Arjan Korstjens |
| 11:30-12:00 | Coffee Break | |
| 12:00-12:30 | How Video Technology can benefit various Casino departments | Ep Smit |
| 12:30-13:00 | Scheduling, back to the future | Nicolas Mignon |
| 13:00-13:30 | Beyond the Numbers: Exploring Hidden Dimensions of Player Behavior for Casino Success. | Dan Ciobanu |
| 13:30-14:30 | Lunch Break | |
| 14:30-15:15 | Popular Responsible Gaming instruments in online Gambling and their effectiveness | Michael Auer |
| 15:15-16:00 | How to change people’s mind on the casino industry to secure our future and develop our attractiveness | Laurent Lassiaz |
| 16:00-16:30 | Tea Break | |
| 16:00-19:00 | European Casino Association (ECA) Board Meeting | By invitation only |
| 16:30-17:00 | Is the on-line industry taking it’s responsibilities? | Feite Hofman interviews Maris Catania |
| 17:00-17:30 | Ten ways cyber criminals breach the security of your organization | Alexandru Petrescu |
| 17:30-18:00 | The status and future of communication protocols for the Land-based gaming Industry. | Mark Pace |
| 19:00-23:30 | By Touring Car to Game World Mall Vitan for evening program |
| Time | Titel | Speaker |
|---|---|---|
| 10:00-11:00 | The impact of Cashback on Actual Loss on the Hold %. | Anthony Lucas |
| 11:00-11:30 | It’s all about DATA! | Pete Lewis interviewed by Arjan Korstjens |
| 11:30-12:00 | Coffee Break | |
| 12:00-12:30 | Selecting, Training and ‘Mind-setting’ Electronic Gaming Table Staff; the art of the dealer | Manouck Kwakernaat |
| 12:30-13:30 | Land-based Casinos in the future; how to stay relevant. | Erwin van Lambaart |
| 13:30-14:30 | Lunch Break | |
| 14:30-15:15 | KEYNOTE PANEL: More women in the board, more money. A panel discussion. | Lorraine Sammut, Jennifer Bowman, Martina Åkerlund and Irina Ruf |
| 15:15-16:00 | Electronic Gaming Terminals; market overview and future developments | Marco Herrera |
| 16:00-16:30 | Tea Break | |
| 16:00-20:00 | ROMSLOT panel discussion | By invitation only |
| 16:30-17:30 | Ten ways to launder money in a casino! | Aleksandr Kostjukevits |
| 17:00-17:30 | Skill gaming anno 2023; where do we stand | Keith Winters |
| 17:30-18:00 | Illegal Gambling: A new way of dealing with the threat from unlicensed operators | Ismail Vali |
| 19:00-11:30 | Guided City Tour to Restaurant Naive for evening program |
| Time | Titel | Speaker |
|---|---|---|
| 10:00-10:45 | KEYNOTE: Innovation sucks, but you need it anyway! | Helen Walton |
| 10:45-11:30 | Succession Planning, how about Diversity, Equality and Inclusion? | Kelly Kehn & Tina Thakor-Ranking |
| 11:30-12:00 | Coffee Break | |
| 12:00-12:30 | Responsible Gaming project from Denmark. Prevention of Gambling Addiction amongst teenagers/young adults. | Jesper Jarl Becker |
| 12:30-13:00 | Responsible Gaming; myth or reality? | Feite Hofman |
| 13:00-13:30 | Battle of opinions: where is the M&A world going in our industry? Will landbased push out online or will online buy landbased. | Harmen Brenninkmeijer. A battle of opinions moderated by Arjan Korstjens |
| 13:30-14:30 | Lunch Break | |
| 14:30-15:15 | De-bunking the myths Land -Based gaming managers hold on On-line operations (and vice versa) | Georg Gubo |
| 15:15-16:00 | The world of E-sports is already bigger than the gaming industry | Vladan Blagojevic |
| 16:00-16:45 | Some round tables on topics that have passed by on stage and during the network events. | Arjan Korstjens & Lucien Wijsman |
Hoefstraat 53
2311PP LEIDEN
The Netherlands
Tax Id. NL810504765B01
Chamber of Commerce 34153878
