COS 2022 – Riga: Programme

Monday May 16, 2022

Time Foyer or Other LocationOLympic Voodoo Casino
08:30 - 21:00 Installation of Sponsor Equipment
12:00 - 18:00 Registration of Delegates
18:00 - 20:00 Opening Reception

Tuesday May 17, 2022

Time Foyer or Other LocationMain Conference RoomSkyline lounge at the Radisson Blu Hotel
08:30 - 10:00 Registration of Delegates
09:30 - 10:00 Coffee!
10:00 - 10:15 Opening Statements Lucien Wijsman
10:15 - 11:15 What is RTP? And WHY can we not look at RTP in isolation from other game parameters? Lucien Wijsman
11:15 - 11:45 Coffee break
11:45 - 13:15 KEYNOTE ADDRESS. Myth Busting; players do NOT feel the RTP - part 1 Prof. Anthony Lucas
13:15 - 14:30 Lunch
14:30 - 15:30 Slot Player Behaviour based on proven BIG data. Nick Hogan
15:30 - 16:00 Afternoon Snack Break
16:00 - 16:45 Analysing -and learning lessons from- Problem Gamblers Behaviour Jonathan Parke
16:45 - 17:30 Explaining the Workings of the RNG Roman Czubak MBA
19:00 - 22:00 Dinner and Drinks

Wednesday May 18, 2022

Time Foyer or Other LocationMain Conference RoomOlympic Voodoo Casino
09:30 - 10:00 Coffee!
10:00 - 11:00 The CASHLESS Casino Environment. Simon Dorsen
11:00 - 11:30 Coffee Break
11:30 - 13:00 KEYNOTE ADDRESS. How to "WOW" your customers. Jan van der Spoel
13:00 - 14:15 Lunch
14:15 - 15:00 The 7 thinking hats of a Casino Marketing Manager Andrei Frimescu
15:00 - 16:00 Database Marketing – your next level in growing your Slots business Arjan Korstjens
16:00 - 16:30 Afternoon Snack Break
16:30 - 17:15 Proposition Development Younger Players (25 – 45) – perspectives from Holland Casino Jelle B. van Batuum MBA
17:15 - 18:00 How Cyber-safe is your Casino? Dafydd Williams
19:00 - 23:59 Dinner and Black JAck Tournament

Thursday May 19, 2022

Time Foyer or Other LocationMain Conference RoomRiga
09:30 - 10:00 Coffee!
10:00 - 11:00 Taking your Roulette to the Rest of the World; Casino Live Kevin Kilminster
11:00 - 11:30 Coffee Break
11:30 - 12:15 KEYNOTE ADDRESS - The impact of staff motivation on the bottom line Helena Evert
12:15 - 13:00 AML and KYC update Aleksandr Kostjukevits
13:00 - 14:15 Lunch
14:15 - 15:00 The future of Gaming? Dan Ciobanu
17:00 - 18:30 City tour by Hop On Hop Off Bus