COS 2022 – Riga: Programme

Monday May 16, 2022

Time Foyer or Other Location
08:30 - 21:00 Installation of Sponsor Equipment
12:00 - 18:00 Registration of Delegates
18:00 - 19:30 Opening Reception

Tuesday May 17, 2022

Time Foyer or Other LocationMain Conference Room
08:30 - 10:00 Registration of Delegates
09:30 - 10:00 Coffee!
10:00 - 10:15 Opening Statements Lucien Wijsman
10:15 - 11:15 What is RTP? And WHY can we not look at RTP in isolation from other game parameters? Lucien Wijsman
11:15 - 11:45 Coffee break
11:45 - 24:45 KEYNOTE ADDRESS. Myth Busting; players do NOT feel the RTP - part 1 Prof. Anthony Lucas
12:45 - 14:00 Lunch
14:00 - 15:00 KEY NOTE ADDRESS. Myth Busting; players do NOT feel the RTP - part 2 Prof. Anthony Lucas
15:00 - 16:00 Slot Player Behaviour based on proven BIG data. Nick Hogan
16:00 - 16:30 Afternoon Snack Break
16:30 - 17:15 Analysing -and learning lessons from- Problem Gamblers Behaviour Jonathan Parke
17:15 - 18:30 Learning Lessons from the UK - GambleWise Laura Eddy

Wednesday May 18, 2022

Time Foyer or Other LocationMain Conference Room
09:30 - 10:00 Coffee!
10:00 - 11:00 The CASHLESS Casino Environment. Simon Dorsen
11:00 - 11:30 Coffee Break
11:30 - 13:00 KEYNOTE ADDRESS. How to "WOW" your customers. Jan van der Spoel
13:00 - 14:15 Lunch
14:15 - 15:00 The 7 thinking hats of a Casino Marketing Manager Andrei Frimescu
15:00 - 16:00 Database Marketing – your next level in growing your Slots business Arjan Korstjens
16:00 - 16:30 Afternoon Snack Break
16:30 - 17:15 How to make money from your 'mass player segment' Lucien Wijsman
17:15 - 18:00 How Cyber-safe is your Casino? Alexander Petrescu

Thursday May 19, 2022

Time Foyer or Other LocationMain Conference Room
09:00 - 09:30 Coffee!
10:00 - 11:00 Are ICR's the future of gambling in Europe? Andrew Tottenham
11:00 - 11:30 Coffee Break
11:30 - 24:15 Taking your Roulette to the rest of the World; Casino Live Kevin Kilminster
12:15 - 13:00 Is the UK leading the way on implementing AML & KYC regulations? Neil Howells
13:00 - 14:15 Lunch
14:15 - 15:15 Taking your land-based Casino On-line; the do’s and don’ts Georg Gubo
15:15 - 16:00 Mystery Prizes that work (not for all your players; but that's exactly the idea!) Lucien Wijsman / ,atthias Clostermann
16:45 - 16:30 Afternoon Snack