COS 2020 – Riga

NOVEMBER 3, 4 and 5, 2020

The inaugural Casino Operations Summit! Loosely based on a concept I introduced years ago. Learned from feedback I received from Casino Operators and Suppliers to the Industry.

Three days filled with presentations from speakers that are experts on their fields, not afraid to take a position and who have travelled from far -in some cases- to share their insights with the audience.

Fireworks guaranteed with two Key Note Speakers on day 1.

Key note 1. All Casinos look at `the Millennial` as a potential future (or not so future) customer. Can we learn lessons from retailers who -also- thought they knew what Millennials really want? Want motivates them? What will make them come to your location AND return to your location?

Key note 2. Players feel the theoretical payback percentage of games. Or do they? Scientific research suggests that this believe held by many Slot Managers might not be correct. Let`s bring speakers from both sides of the discussion and end day 1 with a panel discussion, where Academics meet Operators and Suppliers. Just to be sure, there is a first-aid kit standing by!

Day 2 will see multiple streams simultaneously. The main conference room is for the Slot Management Stream, a secondary conference room will run a Table Games Management Stream and rumour has it that The Totally Gaming Academy will run Master Classes before, after and during the conference.

The evening programs will be memorable; be it the visit to a local brewery or the visit to Olympic`s Voodoo Casino, be sure the nights will be short.

On Monday November 2 and Friday November 6 our friends from the Totally Gaming Academy will organise four different Master Classes. Seats for these master classes can be purchased in combination with a Delegate Pass for COS 2020.

Looking forward to seeing you in Riga, a wonderful city suited for the first ever Casino Operations Summit!

Lucien & friends