| Time |
Main Conference Room | Other Room |
| 08:00 - 10:00 |
Registration of Delegates
|
|
| 08:30 - 09:30 |
|
Women in Gaming breakfast
Sponsored by Citizen
|
| 10:00 - 11:30 |
Land-based and On-line Customer journey, seen through the eyes of a Mystery Guest
Arjan Korstjens & Lucien Wijsman
|
|
| 11:30 - 12:00 |
|
- - - - - - - - - - Coffee Break - - - - - - - - - -
|
| 12:00 - 12:45 |
How Video Technology can benefit various Casino departments
Ep Smit
|
|
| 12:45 - 13:30 |
Scheduling, back to the future
Nicolas Mignon
|
|
| 13:30 - 14:30 |
|
- - - - - - - - - - Lunch Break - - - - - - - - - -
|
| 14:30 - 15:15 |
Popular Responsible Gaming instruments in online Gambling and their effectiveness
Michael Auer
|
|
| 15:15 - 16:00 |
How to change people’s mind on the casino industry to secure our future and develop our attractiveness
Laurent Lassiaz
|
|
| 16:00 - 16:30 |
|
- - - - - - - - - - Tea Break - - - - - - - - - -
|
| 16:00 - 19:00 |
|
European Casino Association (ECA) Board Meeting
by invitation only
|
| 16:30 - 17:00 |
It’s all about data
Pete Lewis interviewed by Arjan Korstjens
|
|
| 17:00 - 17:30 |
Ten ways cyber criminals breach the security of your organization
Alexandru Petrescu
|
|
| 17:30 - 18:00 |
The status and future of communication protocols for the Land-based gaming Industry.
Mark Pace
|
|
| 19:00 - 23:30 |
|
Evening Program
|
| Time |
Main Conference Room | Other Room |
| 10:00 - 11:30 |
The impact of Cashback on Actual Loss on the Hold %.
Anthony Lucas
|
|
| 11:30 - 12:00 |
|
- - - - - - - - - - Coffee Break - - - - - - - - - -
|
| 12:00 - 12:30 |
Selecting, Training and 'Mind-setting' Electronic Gaming Table Staff; the art of the dealer
Manouck Kwakernaat
|
|
| 12:30 - 13:30 |
Land-based Casinos in the future; how to stay relevant.
Erwin van Lambaart
|
|
| 13:30 - 14:30 |
|
- - - - - - - - - - Lunch Break - - - - - - - - - -
|
| 14:30 - 15:15 |
KEYNOTE PANEL: More women in the board, more money. A panel discussion.
Lorraine Sammut, Helena Evert, Jennifer Bowman, Martina Åkerlund and Irina Ruf
|
|
| 15:15 - 16:00 |
Electronic Gaming Terminals; market overview and future developments
Marco Herrera
|
|
| 16:00 - 16:30 |
|
- - - - - - - - - - Tea Break - - - - - - - - - -
|
| 16:00 - 20:00 |
|
ROMSLOT panel discussion
by invitation only
|
| 16:30 - 17:00 |
Ten ways to launder money in a casino!
Aleksandr Kostjukevits
|
|
| 17:00 - 17:30 |
Skill gaming anno 2023; where do we stand
Keith Winters
|
|
| 17:30 - 18:00 |
How to reduce the environmental impact of land-based casino operations.
Paul Steelman
|
|
| 19:00 - 23:30 |
|
Evening Program
|
| Time |
Main Conference Room | Other Room |
| 10:00 - 10:45 |
KEYNOTE: Innovation sucks, but you need it anyway!
Helen Walton
|
|
| 10:45 - 11:30 |
Succession Planning, how about Diversity, Equality and Inclusion?
Kelly Kehn & Tina Thakor-Ranking
|
|
| 11:30 - 12:00 |
|
- - - - - - - - - - Coffee Break - - - - - - - - - -
|
| 12:00 - 12:45 |
Responsible Gaming project from Denmark. Prevention of Gambling Addiction amongst teenagers/young adults.
Jesper Jarl Becker
|
|
| 12:45 - 13:30 |
Battle of opinions: where is the M&A world going in our industry? Will landbased push out online or will online buy landbased.
Corey Plummer & Harmen Brenninkmeijer. A battle of opinions moderated by Arjan Korstjens
|
|
| 13:30 - 14:30 |
|
- - - - - - - - - - Lunch Break - - - - - - - - - -
|
| 14:30 - 15:15 |
De-bunking the myths Land -Based gaming managers hold on On-line operations (and vice versa)
Georg Gubo
|
|
| 15:15 - 16:00 |
The world of E-sports is already bigger than the gaming industry
Marek Suchar
|
|
| 16:00 - 16:45 |
Some round tables on topics that have passed by on stage and during the network events.
Arjan Korstjens & Lucien Wijsman
|
|
