COS 2020 – Riga: Programme

Monday November 2, 2020

Time Foyer or Other LocationMain Conference RoomSecond Conference RoomTGA MASTERCLASS (not included in Conference fee)
08:30 - 21:00 Installation of Sponsor Equipment Installation of Sponsor Equipment Installation of Sponsor Equipment
10:30 - 16:30 MASTERCLASS Table Games Robert Brassai
10:31 - 16:30 MASTERCLASS Marketing Arjan Korstjens
10:32 - 16:30 MASTERCLASS Taking your Land Based Casino On Line Jason `Wolf` Rosenberg
12:00 - 18:00 Registration of Delegates
18:00 - 19:30 Opening Reception

Tuesday November 3, 2020

Time Foyer or Other LocationMain Conference Room
08:30 - 10:00 Registration of Delegates
10:00 - 10:15 Opening Statements Lucien Wijsman / Robert Brassai
10:15 - 11:15 KEY NOTE ADDRESS - How to WOW your future customers Jan van der Spoel
11:15 - 12:00 Learning lessons from the UK – GambleWise Laura Eddy
12:00 - 13:00 Lunch
13:00 - 15:00 KEY NOTE ADDRESS - Myth busting; Players do not feel the RTP Percentage Anthony Lucas
15:00 - 15:30 Coffee Break
15:30 - 16:30 Analysing -and learning lessons from- Problem Gamblers Behaviour Jonathan Parke
16:30 - 17:30 Slot Player Behaviour based on proven BIG Data Nick Hogan
17:30 - 18:00 RTP and Player Perception PANEL DISCUSSION: A Lucas, L Wijsman, N Hogan, C Plummer, R Brassai, Andrew Tottenham
19:00 - 23:00 Dinner and Entertainment In Lido Entertainment Centre

Wednesday November 4, 2020

Time Main Conference RoomSecond Conference RoomFoyer or Other Location
10:00 - 10:45 SKILL BASED Electronic Games; where do we stand? Jason `Wolf` Rosenberg Safety vs Speed – Dos and Don’ts when it comes to protecting table games John Connolly
10:45 - 11:30 The Electronic Table Games Arena; layout and design tips & tricks. Aleksey Belinskiy The role of Big Data in Table Games optimization Andrew Pearson
11:30 - 24:15 Spread Betting on Electronic Table Games Andrew Cammegh Table Games yield management and planned decision analysis. Oliver Reid
12:15 - 13:15 Lunch
13:15 - 14:00 System Based Mystery Prizes that WORK. Theory & Calculations Lucien Wijsman Are casino customers more than numbers? Robert Brassai Robert Brassai
14:00 - 14:45 The 7 thinking hats of a Casino Marketing Manager Andrei Frimescu the latest on the field of CCTV to be confirmed
14:45 - 15:15 Coffee Break
15:15 - 16:00 Database Marketing – your next level in growing your Slots business Arjan Korstjens Tackle your productivity – Deconstructing staff training Andrew and Andrea
16:00 - 16:45 How to use Electronic Table Games; the Operator’s perspective from Holland Casinos Jelle B. van Battum Reverse Convergence Magdalena Podhorska
16:45 - 17:30 The sense or non-sense of Personal Winning Tax on Winnings and/or Cash Outs Andrew Tottenham Recent trends of Player Demographics and what to expect in the years to come
19:00 - 23:00 An evening in Voodoo Finger Foods, Drinks and Poker Tournament

Thursday November 5, 2020

Time Main Conference RoomFoyer or Other Location
10:00 - 10:45 Volatility on various game types explained Francisco Vidal
10:45 - 11:30 Taking your Roulette to the rest of the World; Casino Live Kevin Kilminster
11:30 - 24:15 Is the UK leading the way on implementing AML & KYC regulations? Neil Howells
12:15 - 13:15 Lunch
13:15 - 14:00 How to deter casino cheats from your premises John Connolly
14:00 - 14:45 Taking your land-based Casino On-line; the do’s and don’ts Georg Gubo
14:45 - 15:00 Coffee Break
15:00 - 15:45 Are ICRs the future of gambling in Europe? Andrew Tottenham
15:45 - 16:30 E-SPORTS conquering the world. How Land Based Casinos can benefit from Esports momentum. Stephen A Crystal Esq.

Friday November 6, 2020

Time Main Conference Room
10:30 - 16:30 It's All About TQM in the Slots Department. Lucien Wijsman - Totally Gaming Academy (this Masterclass is NOT included in the price of the Delegate Pass for COS2020)